Chromebook Support
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Need Chromebook or Hotspot support?
Follow these steps:
- Review and try the steps on the Troubleshooting page
- If troubleshooting does not help or your Chromebook or Hotspot is damaged, fill out the Chromebook support request form | rellena el formulario de solicitud de asistencia de Chromebook
- If you submit a support request form, a technician will be in contact to help troubleshoot your issue. If an exchange is necessary, you'll be directed back to your school to swap out your device.
Summer Technology Returns and Internet Connectivity:
- Leaving the district over the Summer? Please visit the NTPS Service Center at 6620 Carpenter Rd. SE, Lacey WA 98503 to return your student’s device and charger. Enter the middle doors that say, “Support Services” above them. Ring the Technology Services doorbell which is the first office on the left as you enter the building. Technology staff will take your student’s Chromebook and charger. Technology can only check in Chromebooks or hotspots and cannot receive student library books, textbooks, or other non-technology school assets.
- Internet Assistance: Please visit our Internet Access for Students page for more information on our various resources to get your students connected.
Translation Instructions for Chromebook Resources
What is the Future-Ready 1:1 Program?
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All middle school and high school students at NTPS have a Chromebook issued to them. They will use the device throughout the school day and at home for anytime, anywhere learning.
Elementary Chromebooks: Chromebooks were distributed as-needed during the spring 2020 closure. If your student already has a Chromebook, they can continue using it this school year. If your student needs a Chromebook to access online resources, please contact your students’ school to request one.
Need Help? Visit our Chromebook Information Page >>
Frequently Asked Questions
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What happens if my student's device is lost, stolen, damaged, or doesn't work?
Need to request Chromebook support during the closure?
Please review the troubleshooting steps below BEFORE you submit a support request for your student device.
Visit the Chromebook Troubleshooting page
If your Chromebook is lost or stolen, see information on our Assurance Program
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Can my student use a personally owned device instead of a district chromebook?
District Chromebooks are required to support traditional in classroom instruction with our teachers. They come preconfigured with all the software, shortcuts, extensions, and plugins that your student needs to access their digital curriculum. During COVID-19 related distance learning, secondary students will still be issued their own 1:1 Chromebook that will remain with them 6th-8th and 9th-12th. Our elementary families can request a Chromebook if it’s need for their student to access online materials. If an elementary student already has access to a web enabled device at home, they can use that to reach all their instructional materials.
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How do I connect to Wifi when I'm not at school?
Step by step instructions for connecting to outside Wifi when your student is not at school.
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Any tips for families on Chromebook use & Digital Literacy?
Common Sense media has great guides to help families understand and address digital literacy and citizenship issues relevant to secondary school students. Visit the Family Tip Sheets page on the District website.
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Help me use my Chromebook!
Unfamiliar with your Chromebook? Visit the District Chromebook Basics page for downloadable user guides about gestures, keyboard layout, and shortcuts to make using your Chromebook easy.
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What kind of power adapter do Chromebooks use?
Each student is issued one power adapter. The power adapter should remain at home and not be brought to school. To purchase extra ones, please visit the District website Chromebook page to see pictures and informational links to compatible power adapters.
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What is the NTPS Assurance Program?
The NTPS Assurance Program provides an inexpensive solution for parents/guardians to lessen the financial burden if an accident, loss, or theft occurs. Assurance Program enrollment will cover the current school year for a single device. Read more information on the District Chromebook Program pages.
NTPS Assurance Enrollment
$10 Annual Cost
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How is this program being paid for?
As good stewards of our financial resources, NTPS has invested in this program using existing funding already provided by the state and our local community.
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What about other NTPS schools?
At this time, NTPS has no plans to pursue a 1:1 take home program at our elementary schools. We have been adding additional classroom-assigned Chromebooks to each grade level, starting with 5th grade during the 2018-19 school year. The district will continue to expand access to our elementary students as funding and capacity permits.
During the COVID-19 extended closure, we are issuing Chromebooks to elementary students as requested by parents that may not have a device at home for their child to use.
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What can my child access on the device when it goes home?
Student safety on the internet is critically important for NTPS. All devices will have website filtering in place that will restrict harmful content anywhere the device is used. Digital citizenship resources will be provided to help families support their student(s) being safe and responsible on their devices outside of school.
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Why 1:1 at NTPS?
“All Students Empowered and Future-Ready” is our vision for North Thurston Public Schools. With our students growing up in an increasingly digital world, it’s essential that they have powerful digital learning tools coupled with strong digital citizenship instruction to participate in our 21st century society.
With this in mind, the Future-Ready 1:1 Program will ensure that all students will have equitable, safe, and reliable access to digital instructional tools to support learning anytime and anywhere.
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Where are the forms & agreements?
Visit the Forms & Agreements page for copies of all policies & information.
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Why chromebooks?
NTPS selected Chromebooks as our primary student device as a cost-effective solution to increase access to digital learning resources for our students. NTPS Chromebooks are semi-rugged, reliable, and secure devices that offer students and staff access to the internet as well as a strong suite of collaboration tools via Google Apps to support student achievement.
